1) Where do I rent the VIDIBOX? In order to guarantee the service for your flight, we recommend ordering the VIDIBOX online. If you are unable to order online please call us on +97239772312 or request it from the cabin crew when boarding. 2) How much does it cost? The costs depends on the length of flight: $7 to/from European destinations $12 to/from Far East, Africa and transatlantic destinations. 3) Where and how do I pay? Payment is handled on board the aircraft, directly to the cabin crew. We accept all major currencies and credit cards. 4) Can I decide what I watch? The VIDIBOX service is based on VOD (Video On Demand) technology. You can decide when and what to watch, pause, fast-forward, rewind and stop the program according to your comfort. 5) Is the content limited to a certain age? The VIDIBOX has a variety of movies, TV Programs, Audio programs and games. There are programs for all ages, including programs for young children. 6) What languages are available? The VIDIBOX offers movies in English, French and Hebrew. All other content is in Hebrew and English. * We are currently working to expand the language offer. 7) How do I operate the service? The VIDIBOX is easy to operate and is suitable for all ages. Please feel free to review the user manual prior to your flight.
8) How do I cancel the service? Cancelation of the service can be done online or by calling our customer service desk at +97239772312 . If cancelation of order is done 14 days before flight , a full refund of the ammount will be made. If cancelation of the order is done in less than 14 days before flight a refund at a total cost of 50% of payment will be made. When cancelling the service in less of 24 hours from flight, all the payment will be collected. 9) How do I contact Mobile Entertainment? Please fill out this form or call our customer service desk at +97239772312 |
